[Resolved] Ixigo — my money was not refund

Praveen Prasad 2

from Patna, Bihar

Jan 22, 2019

Address: Nalanda, Bihar, 803101

Website: ixigo

I was booked booked ticket on 16 january booking time i was filled 3 times otp so my money was deducted 3 times but no any tickets were booked and my 1430 rupees was deducted and your money refund in 6 to 7 days the feedback is but no any money was refund till so when my money was refund so i kindly request you return my money and please give me contact no

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Feb 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance, please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Jan 24, 2019

Updated by Praveen Prasad 2 My booking ticket id is IXITR[protected] and my total deducted amount was Talking 1430 but not show balance in my account

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Comments

Priyanshi Yadav

from Noida, Uttar Pradesh

Jan 29, 2019

PNR [protected] cancelled on 14 jan 2019 and other PNR [protected] on 16jan 2019 ..when I will receive my amount it is more then 5 days .. pls take some action