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Ixigo

[Resolved]  Ixigo — my train ticket cancelled but my money is not refunded yet

My transaction failed during booking my railway ticket on 27 june 2019 and refund is still not intimated... I have already dropped a mail there on 19 july but my problem is not resolved yet. For more information i have attached a screenshot of mail received from the ixigo team. I need my problem to be fixed soon. The ixigo trip id is ixitr[protected] and the payment id is 31j05j1654spydfdcb.
Amount is 402.95 rupees
Transaction date:- 27 jun 2019 at 11:56 am
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Sep 5, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2019
Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please note amount against the mentioned transaction is already reversed towards the source account. Please check the statement once.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!
 
1 Comment

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Comments

Dear sir,
I booked 3A train ticket from kannur to chennai central train no-12686.Rs.4, 176.47 deducted from my account.I not recive ticket coformation mail also PNR number.Please do further
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