[Resolved] Ixigo — no customer care support

omkar75

from Mumbai, Maharashtra

Jan 7, 2019

Address: Gurgaon, Haryana, 400601

Website: www.ixigo.com

Have been trying to contact ixigo.com customer care but in vain. There is no way i can call their customer care executive to resolve my grievance. The only option is to just leave a feedback on their help page & they will contact back at their convenience. This is not acceptable as in case of emergency there is no way to contact them, speak & resolve any problem.

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Feb 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jan 07, 2019

Updated by omkar75 I had booked 3 train tickets thro' ixigo app on iOS. The PNR are [protected], [protected] & [protected]. As I have changed my mobile to Android, I am not able to see my previous bookings. I Am trying to reach the customer care executive to resolve this, but in vain. Need to cancel these tickets ASAP as the travel dates are 10.01.19 to 14.01.19 or else I'll be loosing my money.

Verified Support

Jan 08, 2019

Ixigo Customer Care's response Hi Omkar,

Greetings from ixigo!

Please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.