[Resolved] Ixigo — no refund received even after 10 days

Nancy Benson

Feb 13, 2020

Address: Gurgaon, Haryana

I had booked a to and fro trip ticket from Trivandrum to Mumbai on 3rd of feb 2020 for the dates 7th and 13th feb respectively . The payment failed but the balance was deducted from my account. When I enquired, they said the payment is received but booking failed and asked me to wait 7 days for automatic refund . It's been 10 days, till date I received no refund. I enquired about 5 times, all they gave was some vague reply. My booking ID is IF[protected]

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Mar 17, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2020

Ixigo Customer Care's response Dear Nancy,

Greetings from ixigo!

We wish to inform you that refund against the shared trip id has already been processed to your source Paypal account.

Request you too please check the account statement once.

For any other assistance do let us know.

Regards,
Team ixigo

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Comments

Nancy Benson

Feb 16, 2020

Till now I didnt receive money in my account ! I will have to go with further legal proceedings for this fraudulence !! Its been 13 days and what kind of irresponsible company is it!