[Resolved] Ixigo — paid but didn't get the ticket and also not refunded

Najih Ettiyakath

from Delhi, Delhi

Oct 10, 2019

Address: Menayikode House, Thurakkal PO, Kondotty, Malappuram, Kerala, Malappuram, Kerala, 673638

I paid for my railway ticket through google pay, but i didn't get the ticket due to the connection error. But the money was debited from the bank account. And after i got that i have to wait for one week to get my money back. And i waited for one week for the refund. But still i didn't get my money back. Please recommend a way to refund my money fast as possible, please refund my money.

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Nov 13, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

Ixigo Customer Care's response Hi Najih,

Greetings from ixigo!

We wish to inform you that refund of Rs 913.19 against the failed booking attempt has already been processed to your source account. Request you to please check your bank statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Comments

Deepmala Mardi

from Delhi, Delhi

Oct 10, 2019

The money was deducted from my account but due to network problem my train ticket booking got failed. The transaction was done via Bhim and payment was successful. I still haven't got my money back. There is even no record of my transaction in the app.