[Resolved] Ixigo — paid my money, but ticket not booked

[Resolved] Ixigo — paid my money, but ticket not booked

A ANWER SAYEED from Mumbai, Maharashtra Aug 24, 2019

Yesterday exactly at 9:04 pm, i paid for a ticket from katihar jn to sealdah jn, via upi from google pay through vpa address, the money got deducted but the ticket was not booked, even no sign of ticket failure or anything appeared on the ixigo app. I called the google pay service number, they said they have successfully transferred the money to ixigo and i should complain here. The upi transaction id that was shown was [protected] And the google transaction id was Cicagkc6_emvg +0 photos Was this information helpful? No (0) Yes (0)
Sep 26, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Aug 26, 2019 Ixigo Customer Care's response Hi Anwer, Greetings from ixigo! Thanks for writing to us. Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest. You can mail us at [protected]@ixigo.com. You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section on the ixigo app. Regards, Team ixigo!
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Comments

Podey03

from Mumbai, Maharashtra

Aug 27, 2019

I tried to book indigo flight ticket from ixigo but ticket was not booked and money got debited from my account and also payment was done from sastiticket and I received mail from sastiticket that payment was successful

Ravirns

from Mumbai, Maharashtra

Aug 27, 2019

Sir i didnt recieve money of 7530 rupees yet booking will be failed both times and around 7 days complete