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[Resolved]  Ixigo — payment debited from account but ticket not generated

Dear Team,

I made the payment for a ticket from Hyderabad to Mumbai in the name of Tarun Karanam. The time of booking was 11:20am 19th June 2019.

My HDFC account XXXX1323 was debited for the booking amount of Rs 2487 (attached). However was not redirected to the page where the ticket is generated and neither have I received a confirmation email/ticket.

Kindly confirm in this case is a refund made and by when.
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Jul 23, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2019
Ixigo Customer Care's response Dear Tarun,

Greetings from ixigo!

We understand your concern. However, we are not able to find this transaction from the given details. Please share the details of the failed transactions and your contact details at [protected]@ixigo.com and we will get back to you.

You can also get live assistance. Just tap on profile on the app and then on contact us/help center.

Regards
Team ixigo.
 
2 Comments

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Comments

I was booking two tickets on 18.06.19 then the payment done all sudden all stops and after opening the app there is no transaction id and i havent got any mail regarding tickets

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372 rupees not refund after 10 days.
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