[Resolved]  Ixigo — payment deducted but ticket is not booked

I made a transaction from ixigo and chose upi id from phonepe wallet for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in phonepe wallet statement its showing "transaction requested by le travenues technology private ltd successful". Debited amount - 378, date and time :08 january 2020, 02:48 pm and transaction id p2001081440377675637138. But in ixigo there is nothing visible about this transaction. So please refund the full amount of rs 378 asap.
Ixigo account email : [protected]@gmail.com
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Feb 11, 2020
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2020
Ixigo Customer Care's response
Hi Mahesh,

Greetings from ixigo!

We wish to inform you that refund of Rs 377.70 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo!
 
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