[Resolved] Ixigo — payment deducted but train booking not confirmed

Sachinñ Sk

Apr 5, 2020

Address: Le travenues technology pvt ltd,2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002

Sir,
My name is sachin and i m a consumer of vijya bank branch army hospital (Rr) delhi cantt. I was booking my train ticket from anand vihar terminal to asansol, my ticket amount was rs.9225. It has been deduct from my account but my booking not yet confirmed. I paid my payment through phone pe app. I also asked them about my payment, they confirmed me with their message that they credited the amount in merchants bank account (Ixigo) sucessfully and advised me to raise a chargeback request through my bank so that ixigo could refund me my money back.
Therefor i am attaching some importnt image who is an evidence that my money deduct from my account and its paid to ixigo company

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Aug 11, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

Please share your booking details like e-mail and phone number with us so that we can assist you better.

Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo