[Resolved] Ixigo — payment done for train ticket but didn't get ticket

Sumitpaul99

Jan 21, 2020

Address: Kolkata, West Bengal, 700129

Website: Ixigo(Le travenues technology pvt ltd)

Respected sir/ma'am
I was booking a train ticket from ixigo in saraighat exp(12345) payment done through phone pay. Money got deducted from my bank (Rs 588.19) but i didn't received the ticket nor i got the refund for not giving me the ticket!
I kindly request you to check on the issue.
Transaction id (AXISSDKV3de35d0468ce9487dbe30fbf85d)

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Feb 23, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Ixigo Customer Care's response Hey Sumit,

Greetings from ixigo

Your booking had failed. We have initiated the refund and the same will be credited to your account within 7 days.

Do let us know for anything else.

Thanks,
Team ixigo