[Resolved] Ixigo — payment is deducted from my account but ticket booking is pending

Sonighd

from Gurgaon, Haryana

May 26, 2018

Address: 132114

Sir I have booked 5 person ticket name Mr Joinder, meena, anjali, Shivam and aman train no 12311 from panipat to kalka on dated 25/5/2018 order no 1X1TR[protected] by your ixigo app and after that ₹ 800/- payment is deducted from my account and booking is pending show. Take some nessercery action. Please confirm my ticket or return my amount

Parvesh Kumar
[protected]

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Jun 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the same.

For further assistance feel to write in at [protected]@ixigo.com.

Regards,
Team ixigo