[Resolved] Ixigo — payment made but session timed out

[Resolved] Ixigo — payment made but session timed out

J Jai2001 from Delhi, Delhi Oct 14, 2019

I went on ixigo to book my train ticket from panipat to delhi. I selected the cc coach and moved towards payment. Then after i paid from upi, it showed section timed out and now the money is gone, also i don't have ticket and have to pay extra for another ticket. Also, i can't see it in my bookings as failed or something, it just doesn't exist i want my ₹ 315 back. Was this information helpful? No (0) Yes (0)
Nov 15, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Oct 15, 2019 Ixigo Customer Care's response Hi, Greetings from ixigo! Request you to please share the booking details such as transaction date and time so we can get this checked. Also please share the email ID or mobile number used while booking. You can also write to us at [protected]@ixigo.com Looking forward to your response. Regards, Team ixigo!
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Comments

Subodha Srivastava

from Delhi, Delhi

Oct 15, 2019

Payment of 2116 deducted but ticket not booked when i was booKing through ixigo by login my id in irctc.and irctc has no view about my transaction of 2116.please refund my debited amount

Rptgpt

from Indore, Madhya Pradesh

Oct 17, 2019

I paid money with my upi Id..[protected]@upi..transiction is[protected]..but I didn’t get any ticket..I wann my refund

Unjeb

from Mumbai, Maharashtra

Oct 17, 2019

Sir on 26 September I booked a ticket from akbarpur to Gomo but transaction failed and did not get the refund till now and my transaction I'd IXITR[protected]

Jennifer Nazareth

from Mumbai, Maharashtra

Oct 22, 2019

Did you get your money back?