[Resolved] Ixigo — payment made but tickets not booked

[Resolved] Ixigo — payment made but tickets not booked

V vd0201 from Mumbai, Maharashtra Apr 24, 2019

Hello, Today morning on 24th april i made a booking for 3 passengers in 12931 adi double decker from mumbai central to ahmedabad in ac chair car The amount is 2028.80 rs has been debited from my debit card and even the bank details shows the amount has been deducted but still the ixigo app shows the payment has not been done! And tickets haven’t been booked please help me out. Was this information helpful? No (0) Yes (0)
May 27, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Apr 25, 2019 Ixigo Customer Care's response Hi, Greetings from ixigo! Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app. Looking forward to your reply. For further assistance please write to us at [protected]@ixigo.com. Regards, Team ixigo.
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Comments

Aakash Dubey1

from Noida, Uttar Pradesh

Apr 24, 2019

From my account amount was deducted and not return yet and tickets wasn't booked on 2feb 2019. I booked my ticket from ixigo app. Ticket wasn't booked but my amount will be deducted from my account.
Please refund my amount to my bank account.

Akash Dubey1

from Noida, Uttar Pradesh

Apr 24, 2019

Please delete my account becoz i forgot the user id and password and when i try to recover it then it can't be recovered by using my email [protected]@gmail.com
And mobile no.[protected]

Pradeep Kallan

from Nagpur, Maharashtra

Apr 24, 2019

I have transferred money for three times without knowing about this app. I preferred sleeper coach ticket but it is not confirmed and the amount is not refunded and the tickets are not yet confirmed y.please refund the amount