[Resolved] Ixigo — payment refund for failed booking

neerajsharma86

from Mumbai, Maharashtra

Oct 12, 2019

Address: Hoshangabad, Madhya Pradesh, 484001

Dear team,

I was booking a train ticket through ixigo application on 12th october at 08:25 am and during payment via upi mode (Paytm) my payment was successful of amount 2645.40 inr to upi - [protected]@axisbank as per upi reference id[protected] but ticket was not booked neither there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked

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Aug 10, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2019

Ixigo Customer Care's response Hi Neeraj,

Greetings from ixigo!

Transaction ID / Trip ID - 92C2KAQ3Z55PW8MA7M

Refund amount - INR 2645.4

We apologise for any inconvenience caused and we wish to inform you that your booking could not be confirmed, as the transaction failed. The refund has already been initiated on October 12 and will reflect in your bank account in 7 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.

Please note : Saturday, Sunday and Festivals are not counted as working days.

Regards,
Team ixigo!

Oct 25, 2019

Updated by neerajsharma86 Still the amount INR 2645.40 is not yet refunded by "Le Travenues Technology / ixigo" after 7 business days against the Transaction ID / Trip ID - 92C2KAQ3Z55PW8MA7M

Verified Support

May 12, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

W wish to inform you that refund against the shared details has already been processed as confirmed earlier.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For any other assistance please do let us know.

Regards,
Team ixigo

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Comments

Akhil176

from Bengaluru, Karnataka

Oct 14, 2019

I tried to book train ticket from ixigo app.but it failed and amount is deducted from my account, till now there is no response from there side.Its been for more than 7 days.

Shub214214

Apr 9, 2021

I tried to book train ticket from ixigo app.but it failed and amount is deducted from my account, till now there is no response from there side

Kaleem jilani

Sep 4, 2021

I booked a ticket from bandra terminus to palanpur junction for 6th sep but always my booking got failed. My trip id IXITR[protected]. Please look into this Matter and solve my issue

Bikram k sharma

from Boisar, Maharashtra

Sep 20, 2021

Dear team,

I was booking a train ticket through ixigo application on 7sep at 05:40 am and during payment via upi mode (Gpay) my payment was successful of amount 3642 inr to upi - [protected] bikramkumar[protected]@oksbi per upi reference id[protected] but ticket was not booked neither there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked

Vijaya Lakshmi Edara

Sep 24, 2022

Dear ixigo team,
I was booking a ticket from nellore to ongole for the train Pinakini Express 12712 on Sep 24 9:45 A.M. The money has been deducted from my phone pe account but the transaction had failed. So I booked another ticket which was successful. But I didn't get the money refunded on my former unsuccessful booking. Hope you can look into it and get me refunded.
Thank you