Submit a Complaint
Railways
Ixigo

[Resolved]  Ixigo — payment successful booking pending

Address: Mumbai City, Maharashtra, 400063
Website: ixigo iphone mobile application

Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Today i booked a ticked for new delhi to mumbai central through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id: ixitr[protected] date: 12th may, 2018

Can you please help?

Best regards,
Was this information helpful?
No (10)
Yes (67)
Jun 14, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
May 14, 2018
Ixigo Customer Care's response Hi Sunil,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo
 
7 Comments

Related Ixigo reviews

[Resolved]Ixigo - Free cancellation charges wrongly treated[Resolved]Ixigo - Free cancellation charges[Resolved]Ixigo - Payment deducted but ticket didn't booked[Resolved]Ixigo - Payment complete but Booking failed.[Resolved]Ixigo - Refund not credited to the source account
View all 2414 Ixigo Reviews

Comments

Please refund my booking failed due to technical issues Rs 615 on 13/5/18 from nzm to gwl train no. 19326 ASR INDB EXPRESS order no IXITR[protected] Please refund my amount no delay policy

Thanking you
Pardeep Sinvh
Reply
Ixigo Customer Care's response, May 17, 2018
Verified Support
Hi Pardeep,

Greetings from ixigo

We wish to inform you that your full amount has been already refunded to your bank and should reflect in your account within 5 days. For any further assistance, please write to us at trains@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo
My transaction id IXITR[protected] JOURNEY ÷ HWH TO DGHA on 9 may 16 4 ticket but not confirmed till now.
Reply
Ixigo Customer Care's response, May 17, 2018
Verified Support
Hi,

Greetings from ixigo

We wish to inform you that your full amount has been already refunded to your bank and should reflect in your account within 5 days. For any further assistance, please write to us at trains@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo
Booked Train ticket through your app with trip ID IXITR[protected]
Money is deducted and redirected to irctc there even after giving correct credential it is showing as invalid captcha.
Money is deducted but status showing as booking pending, please help in this regard

Reply
I have booked my ticket, The money is deducted but it is showing booking pending...what to do for this? When will I get my refund back ??

Reply
I am also not be able to book ticket on your app
This is my worst experience
Even I am paying my money at 3 for train ticket from chhapra to Ambala on 22 july2021
Please resolve my problem or refund my money to my bank account 😣😣😣😣😣😣😣😣
Reply
Payment successful but ticket booking pending

Reply
Payment successful but ticket booking pending IXITRS[protected]

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    2414
    Pending
    356
    Resolved
    1518
    View all 2414 Ixigo reviews & complaints
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information