[Resolved] Ixigo — payment successful in phonepe but ticket not booked need refund

[Resolved] Ixigo — payment successful in phonepe but ticket not booked need refund

M Marithasan Maruthu Mar 1, 2020

I made a transaction from ixigo and entered irctc login id and chose paytm for payment but ticket was not booked and in ixigo it was not reflected or shown any details but in paytm statement its showing "transaction with le travenues technology was successful". Debited amount - 237.32, date and time :1 March 2020, 07:56 pm and transaction ref no:[protected], but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 237.32 asap. +0 photos Was this information helpful? No (0) Yes (0)
Apr 8, 2020 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Mar 01, 2020 Updated by Marithasan Maruthu Sorry this was made through phonepe.. but the scenario is same I have just copied an other complaint which is a similar case Verified Support Mar 03, 2020 Ixigo Customer Care's response Hi Marithasan, Greetings from ixigo Please be informed that the refund against the failed booking: IXI-E5J97BHIPH64XSFW5J-1 stands processed and will be credited to your account within 7 days. For anything else, feel free to write back to us. Regards, Team ixigo
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Comments

Ashish Mahapatra

Mar 3, 2020

I book a flight on dated 20th of January but some reason my payment will be pending and till date i cannot get my amount refunded. My booking id is IF[protected] so check this please refund it my account. My register mobile is [protected].

Ixigo Customer Care's response, Mar 14, 2020

Verified Support

Hey Ashish,

We have sent an email to your registered email address, please refer to the same and let us know for any further assistance by replying to the same email.

Thanks
Team ixigo.