Ixigo — payment was done for booking but did not get tickets or invoice for it

Ixigo — payment was done for booking but did not get tickets or invoice for it

A Abhi6696 from Mumbai, Maharashtra Oct 23, 2019

I had booked two tickets from ixigo trains app from pune to faridabad for nov 26 2019. Payment was done through upi and was successful. Amount in ₹1257.70 was deducted but then i did not receive any tickets or invoice for the booking. Checked my trips section as well but there was nothing shown for the same. Reached out to irctc, they said that they do not have any information regarding this booking. Please look into it and initiate refund or provide the booking details with the tickets as soon as possible. Upi transaction is also attached for reference. +0 photos Was this information helpful? No (0) Yes (0)
Ixigo customer support has been notified about the posted complaint.
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Comments

Okla Homa

from Mumbai, Maharashtra

Oct 24, 2019

I am unable to cancel my booked ticket, all the time I try to cancel but it reflects to one message that it is not booked from this account, please help me solve the issue

AMAN GEDAM

from Songadh, Gujarat

Oct 24, 2019

I paid money via BHIM app, transactions was completed but ticket wasn’t booked.
transaction id[protected]
Please kindly the refund the amount as soon as possible

AMAN GEDAM

from Songadh, Gujarat

Oct 24, 2019

I paid money via BHIM app, transactions was completed but ticket wasn’t booked.
transaction id[protected]
Please kindly the check and confirm my booking ASAP