[Resolved] Ixigo — refund for cancelled ticket directly from airlines

Prabhu Chaudhary

from Jalandhar, Punjab

Dec 20, 2019

Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road Gurgaon Gurgaon District Haryana India - 122002, 122002

I had a booking from port blair to new delhi on 02 nov 2019. As flight was preponed by 2 hrs i have directly cancelled booking with airlines, and airlines have issued full refund.

Pnr number: po5ee4
Passenger name: gadipudi navya
Mobile no: [protected]
Email: [protected]@gmail.com
Refund credited: inr 8099
Refund needs to be credited: inr 3420

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Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Ixigo Customer Care's response Hi Prabhu,

Greetings from ixigo!

We would request you to please share the exact trip id and the PNR against which you are looking for the refund.

You can e-mail us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

Dec 22, 2019

Updated by Prabhu Chaudhary Trip Id: IF[protected]
PNR NO: PO5EE4

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund against PNR- PO5EE4 has already been processed.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For further assistance please do let us know.

Regards,
Team ixigo