Ixigo — refund initiation request

Address: NAYA BAZAR, UCO BANK BUILDING, LAKHISARAI, Lakhisarai, Bihar, 811311

Dear Sir,
Please refund my amount as refund has not been done yet
PNR Number: [protected]
Train Number/Name: 12370 / HW HWH S F EXP
Transaction ID: [protected]
Booking Date: 26 Dec 2018
Request you to please initiate the payment as of now i have not received the payment yet. also mailed them on 7th March but no reply from them, snapshot is being shared below...
I hope my complaint will be resolved at the earliest.