[Resolved] Ixigo — refund not done even after 3 weeks

[Resolved] Ixigo — refund not done even after 3 weeks

S Sachin Sins from Kodungallur, Kerala Jan 7, 2019

I booked a train ticket on dec 12th 2018. The refund was supposed to be initiated within 7 days. After 7 days i got a new message saying to be initiated within 72hrs. Today it is 7th of jan. Still there is no progress seen. I contacted the bank for the same. They said its totally an automated process. They dont have any part in this. Once the refund is initiated from ixigo side, it will be credited automatically. Account holder - vinukumar v Transactionid: ixi-2m4rhg76yiy0ubktka-1 Reference id: [protected] Arn number is[protected] Was this information helpful? No (0) Yes (0)
Feb 8, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Jan 08, 2019 Ixigo Customer Care's response Hi Sachin, Greetings from ixigo! Please be informed we have already refunded the said amount to your source account from "Le Travenues Technology / ixigo" in your payment statement. We request you to check the refund details with your bank by calling their customer care department and giving them the shared ARN (Acquired Reference Number) to trace the same. In case your bank through whom the transaction was made is unable to trace please ask them to escalate the same on your behalf. We appreciate your patience and co-operation. For any further assistance please write to us at [protected]@ixigo.com. Regards, Team ixigo.
Add a Comment	Share
Submit Close