[Resolved] Ixigo — refund not made by ixigo

Lovekush Sharma

from Delhi, Delhi

Aug 9, 2019

Address: Plot No 13 Bajrang Dham Raipura Kota, Street Opp to Shubh Angan, Sonbhadra, Uttar Pradesh, 324004

I tried to purchase a rail ticket using ixigo app on[protected]. My amount was deducted from bank account but ticket could not generated. Then received a message from ixigo ur deducted amount will be refund with in 5 working days. But i didn't received the my refund. After this i mail to ixigo team on 1st august
2019 (Whose copy is enclosed) but i received a message with next 5 days i will get my refund back in my account. But till today i have not received my refund back

Regards
Lovekush sharma
[protected]@gmail.com
[protected]

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Sep 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2019

Ixigo Customer Care's response Hi Lovekush,

Greetings from ixigo!

We have shared the refund status update over e-mail: [protected]@gmail.com. Please check your inbox once.

Please write back to us in case of any further assistance.

Regards,
Team ixigo!

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Comments

Nikjnj

from Delhi, Delhi

Aug 12, 2019

I was trying to book ticket from borivali to surat on 6 august and due to some internet connections i was little late to pay amount
I paid amount through upi
My account was deducted but i was not able to book ticket
So please solve my request as soon as possible