[Resolved]  Ixigo — refund not received for cancelled flight

Address: Lucknow, Uttar Pradesh, 226020

I booked a flight ticket from bengaluru to lucknow on 3rd june 2019 in the name of vaishnavi singh rana for 1st july 2019. But due to some reasons i had to cancel my ticket within half an hour. Booking id:[protected] flight: indigo 449 pnr: sk964n. After few days i got a refund of inr 990. When i had a word with indigo over the mail, they told me that they have refunded the amount of inr 4261 to the agency account used for making the reservation and that i have to contact the travel agency to claim the amount. I did the same and ixigo told me that they will refund rest of the amount within 5-7 working days. But now they are not responding to my mails. I have attached screenshots of both the mails. One from indigo and the other from ixigo in which they said they will refund the rest of the amount. My email address is [protected]@gmail.com and my contact number is +91 [protected]
Kindly resolve my issue asap.
Thanks.