[Resolved] Ixigo — refund not reflected

[Resolved] Ixigo — refund not reflected

A Amrutha Prabhala from Hyderabad, Telangana Dec 29, 2018

Hello ixigo, I have booked my train ticket train number 12806 which is for janmabhoomi express from secundrabad to samalkot on 3rd january 2019 for that i have paid rs.734 credited from my account as your customer service said your money will be reflected in your account in 72 hours but i have not yet received any message from your side. Arn no.[protected] Was this information helpful? No (0) Yes (0)
Feb 6, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Dec 29, 2018 Updated by Amrutha Prabhala Refund not reflected in my bank account your team said it will be reflected in 72 hours Verified Support Jan 06, 2019 Ixigo Customer Care's response Hi Amrutha, Greetings from ixigo! We wish to inform you that ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. Your bank's branch may not be able to trace the refund from their record. Please ask them to check with their Central Operations Team and they should be able to locate the refund. In case your bank through which transaction was made are unable to trace please ask them to escalate the same on your behalf. In case of any other assistance please write to us at [protected]@ixigo.com. Regards, Team ixigo.
Add a Comment	Share
Submit Close