[Resolved] Ixigo — refund of cancellation fee

[Resolved] Ixigo — refund of cancellation fee

A akansha bafna from Ahmedabad, Gujarat May 21, 2019

I canceled my ixigo train trip of 20th June 2019. My PNR no was [protected]. When I canceled my trip I only got refund of ₹4330 excluding the agent and service charge fee of ₹130. So I request you to refund me my that money. At the time of booking I did not know that ixigo will charge ₹100 as payment charge. If you do not refund my ₹130 back then i will file a case against ixigo as money doesn’t grow on trees. Please have to word hard to earn such money and you people cannot take our money by fooling us. So refund my my money. Thank You in advance. +0 photos Was this information helpful? No (0) Yes (0)
Jun 25, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support May 24, 2019 Ixigo Customer Care's response Dear Akansha, Greetings from ixigo. We appreciate your valuable feedback. For all bookings, we charge a minimal service fee apart from the applicable Payment Gateway fee. Gateway fees are the costs charged by organisations for accessing to the networks that handle the financial data processing of on line purchases. On this booking there was service fee of INR 30 and payment gateway charges of INR 100.72. You can avoid paying Payment Gateway fees if you use Bhim UPI for payment. We do not charge any cancellation fees, however the original service fee and any payment fees paid at the time of booking is non-refundable.
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Komaldeep7

from Mumbai, Maharashtra

May 24, 2019

I booked a ticket on 14th may
time - 2.11 pm from borivali to surat amount- 551 and transaction got failed. My money got debited and still dint received my money back. Below attached is the screenshot which mention payment id and order id.
Please refund my payment at soonest.