[Resolved] Ixigo — refund of money in due time

[Resolved] Ixigo — refund of money in due time

A Ayushi3599 from Patna, Bihar May 12, 2018

I was booking 2 tickets, one from jharsuguda to cuttack in tapaswini express another from bhubneshwar to jharsuguda in bhubneshwar-rourkela intercity. The booking failed but the amount was deduct from a/c. Though the stimulated time is 5-7 working days, i need the money urgently. So please refund my money as soon as possible. Kindly refund rs 430 of tapaswini express and rs 500 for bhubneshwar-rourkela intercity express. The booking was done on 12.5.2018 Was this information helpful? No (0) Yes (0)
Jun 23, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support May 14, 2018 Ixigo Customer Care's response Hi Ayushi, Greetings from ixigo! Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better. Looking forward to your reply. For further assistance you can write to us at [protected]@ixigo.com. Regards, Team ixigo May 14, 2018 Updated by Ayushi3599 The registered Email ID is [protected]@gmail.com 1) train name- bhubneshwar rourkela intercity Booking id- IXITR[protected] 2) train name - tapaswini express Booking id - IXITR[protected] Booking of both these trains had failed but the money was deducted Verified Support May 17, 2018 Ixigo Customer Care's response Hi Ayushi, Thanks for sharing the details. We have sent your complete refund details to your e-mail id since the refund has been already processed to your bank. We'd request you to please check with your bank once. For any assistance, you can write to us at [protected]@ixigo.com. Thanks for your cooperation! Regards, Team ixigo
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Ayushi3599

from Patna, Bihar

May 14, 2018

The registered email ID is [protected]@gmail.com
1) train name - bhubneshwar rourkela intercity
Booking id- IXITR[protected]
2) train name - tapaswini express
Booking id- IXITR[protected]
Booking of both these trains had failed but money was deducted
So please refund the money as soon as possible

renu2319866

May 16, 2018

31 mar, i tried using first time ixigo & 2 times but it failed. Cleartrip said will return money & they returned on 20th Apr 2018. But AED 65.07 per ticket is deducted...Why it is so...Give my money back

Ixigo Customer Care's response, May 17, 2018

Verified Support

Hi Renu,

Greetings from ixigo

We apologise for the inconvenience caused. We'd request you to please send us a brief query of your concern at [email protected] or call your service provider on 9595 333 333 for quick assistance. It will help resolve your concern quickly.

Thanks for your kind cooperation!

Regards,
Team ixigo