[Resolved] Ixigo — refund of the amount wrongfully debited without issuing train tickets.

Prasad Parte

from Mumbai, Maharashtra

Mar 7, 2019

Address: 400092

Dear sir / ma'am.

I tried to book four tickets of cbe jbp express (02197) for my families travel from khed to panvel scheduled on tuesday 26th march 2019 through ixigo trains portal.

However, the tickets were not issued but the due fare of inr 1619.99/- was deducted from my icici bank account.

Upon complaining with irctc i've been advised to contact ixigo and they have issued ticket number 3282738

I request you to kindly refund the amount wrongfully deducted at the earliest.

A copy of the transaction sms is attached for your reference pls.
-
Prasad

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Apr 16, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2019

Ixigo Customer Care's response Hi Prasad,

Thanks for writing in. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. You can share the details at [protected]@ixigo.com.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

Regards,
Team ixigo.