[Resolved] Ixigo — refund of train ticket cancellation (ixigo)

Sonali Bharate

from Delhi, Delhi

Jun 6, 2019

Address: New Delhi, Delhi, 180001

On 7th May 2019, I booked train ticket for Zhelum Express (PNR: [protected]) with the date of journey as 19th May 2019. (Total fare paid = Rs .3022, via net banking) from IXIGO mobile app. However, on 14th May 2019, I cancelled this ticket, and immediately I received email from Ixigo that your cancellation is successful, and you will get refund amount of Rs. 2965. Following was the email:
"Your Pune Jn - Jammu Tawi train booking for 1 passenger has successfully been cancelled. Refund of Rs.2895 has been initiated. It should reflect in your account within 5 days depending on your bank procedure".

However, after more than 3-weeks of cancellation, still the refund has not yet been deposited to my bank account.
Kindly process this immediately.

Looking forward for quick action from your end.

Sonali Bharate
[protected] / [protected]

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Jul 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Ixigo Customer Care's response Dear Sonali,

Thank you for contacting ixigo.

We understand your concern. The refund has to be processed manually as the auto refund was not getting successful. We request you to wait for 5-7 working days to get it completed.

Please write back to us at [protected]@ixigo.com for more information or assistance.

Regards
Team ixigo