[Resolved] Ixigo — refund of train tickets

shivani1907

from Jalandhar, Punjab

Dec 27, 2018

Website: www.ixigo.com

1st trip id - ixitr[protected]
1st payment id - 16ut68xny7xh2gzbd6
2nd trip id - ixitr[protected]
2nd payment id - 16uc7wtpfg8kl5z4sj
Date - 17-december-2018
On 17/12/18 i had booked train ticket but i got cancelled. Again i'd tried but again it got cancelled. But both timed amount got debited from my account and tickets also not booked. Then i've got a message that refund will be initiated by 24th december to your account, and while inquiring to ixigo they said they refunded my amount. But when i inquire into my bank they said there is no amount credited to my account. Ixigo do not have any customer care no. Also. Please help me in getting my refund of 3724 of each transaction i. E. 7400 back into my account.

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Feb 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2019

Ixigo Customer Care's response Hi Shivani,

Greetings from ixigo!

We wish to inform you that refund against both the shared ids are already been processed at our end and we have mailed you all the details. Request you to please check your inbox and bank statement once.

For any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.