[Resolved] Ixigo — refund process

manishasahu4u

Mar 13, 2020

Address: Near, Ashram Marg, Jawahar Circle, Jaipur, Rajasthan 302015, Jaipur, Rajasthan, 302015

I was trying to book my tickets from jaipur to surat on 9th march 2020 through ixigo app. 1st time payment done then also tickets did not booked (Booking id was ixitr[protected] screen shot attached). 2nd time again tried to book tickets again same incident happened (Booking id is ixitr[protected] screen shot attached) 3rd time again tried to book (Booking id is ixitr[protected] screen shot attached) that time also tickets not booked.

Then finally i booked my train tickets from irctc. Requesting you to initiate my refund process & share the confirmation mail on the same.

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Apr 14, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Ixigo Customer Care's response Dear Customer,

We have received the payment for 2 booking ID's and the refund for those transactions was initiated the same day as the bookings were failed. The refund usually takes up to 7 days.

we would request you to kindly wait and write to us at [protected]@ixigo.com for further assistance.

Thanks
Team ixigo.

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Comments

Comrade Raghunadh

Mar 16, 2020

Please refund amount it was showing successful payment but I didn't get any train ticket
Upi trans id:[protected]

Keval Chheda

Mar 16, 2020

I had done payment for flight tickets from ixigo flight payment has been recieved by [protected]@axisbank and company name is le traveneous private ltd but did not recieved any mail or messages related to my flight detail which i had done payment. so please revert me details related to my flights ti ckets

Ritu Barnwala

Mar 16, 2020

Payment was successful but I don't get a ticket and amount debited from my account so can u help me for refund my money.

lijus

Mar 16, 2020

I have booked a train ticket through Ixigo and same has been canceled. After 15 days also my refund amount has not been credited. Followed up multiple times and they have not responded against the transaction IXITR[protected]. Ticket booked on 26th February and cancelled on February 29.

SudarshanTapar1

Mar 16, 2020

I booked ticket from ixigo on 26.02.2020.My transaction was failed twice and amount rs.1297.6 + 1297.6 deducted from bank account. I not get refund of above amount till date.
My contact no.is [protected].
Transaction details:
IXITR[protected]
IXITR[protected]