[Resolved] Ixigo — refund still pending

roselinbenjamin

from Chennai, Tamil Nadu

Apr 17, 2019

Address: Chennai, Tamil Nadu, 600010

Hi,
I booked 3 sleeper class tickets with train no 12292 yesvantpur exp on 05 apr 2019 through ixigo. Amount of 793rs has been charged but my booking status was noted as pending. I wrote regarding this to the support mail [protected]@ixigo.com on the same day (5th april). I got reply mail about the refund to be made within 5 to 7 days. It has been more than 10 days and i still have not had my money refunded.
My ixigo profile name: roslin benjamin
Ixigo registered mail id: [protected]@gmail.com
Order id: ixitr[protected]

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Apr 24, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ixigo Customer Care's response Hi Roslin,

Greetings from ixigo!

Please note refund against the shared id is already been processed to the source account at our end. We have already sent you all the refund details at ro*****[protected]@gmail.com. Please check your mailbox once as well as your bank statement.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo!