[Resolved] Ixigo — refund trip id : if[protected]

[Resolved] Ixigo — refund trip id : if[protected]

B Bejoy Joy from Hāora, West Bengal Apr 2, 2020

Dear concern, I want to check on my refund on the trip id : if[protected]. The flight has cancelled by spicejet due to covid19 and i have already spoken to airline they have processed the refund to agency (Ixigo). Also i have spoken to your customer care they said refund will initiated in 5 to 07 working days, but now it's been 14 days i have not received the refund. +0 photos Was this information helpful? No (0) Yes (0)
May 8, 2020 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Apr 04, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! We would like to inform you that your booking has been cancelled and the refund is under process. Once we receive the refund from the airlines, the same will be initiated from our end will be reflected in your account within 7 days. Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed. Please bear with us in the meantime. Regards, Team ixigo
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