Ixigo — regarding booking

Ixigo — regarding booking

T Tanvir Ravada from Delhi, Delhi Jun 13, 2019

I’ve choosen the UPI mode of payment through G-Pay.So, I minimised the ixigo app and i’ve done my payment through G-Pay.But when i returned back to the app, the app got restarted and i’ve lost my data regarding payment. I’ve neither recieved any message or mail regarding booking. But i’ve recieved a message that the amount has debited from my account. I tried consulting customer care and they said to go through instant refund. But the problem here is, i am already having a booked ticket in my account. What if that ticket gets cancelled if i go through instant refund. Hope I would get an earlier Reply from you. +0 photos Was this information helpful? No (0) Yes (0)
Ixigo customer support has been notified about the posted complaint.
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Comments

gokuld

from Tiruvalla, Kerala

Jun 17, 2019

Recently i have booked 3 tickets from banglore to kottayam on the date 14 july evening for the train kcvl humsafar/16320 through debit card payment and the payment is succesful but the train ticket has not yet arrived.

ishita mallick

from Kolkata, West Bengal

Jun 17, 2019

My payment debited from my account but i didn't received my booking confirmation neither i got any mails. Fraud app don't ever use this app i will uninstall this app refund my money as soon as possible.