[Resolved]  Ixigo — regarding cancellation of air ticket

Address: At + Post Milki, Via Thana Bihpur, Bhagalpur, Bihar, Phone 8961090919

I had booked ticket for my one relative, who were suppose to travel vijaywada from kolkata on 23rd march 2020 through pnr no. Vfhspa and he has to return kolkata on 26th march 2020 alongwith 5 other student through pnr no. Kezcgq.
I have cancelled both the ticket on 24th march 2020 before 2 pm. Till than we have get confirmed of cancellation only of pnr no. Vfhspa while confirmation of pnr no. Kezcgq was still awaiting. I have called to customer care and discussed with mr. Sandeep on 12th april regarding this and he has confirmed that within 48 hrs you will get confirmation regarding cancellation.

It is sorry to say that still we have not received any message. Please note that ticket booked through credit card and any financial implication has taken place than who will be the responsible. Have intimated for cancellation on 24th march 2020 while its 15th april 2020. Almost 23 days gone... How much agency will take more to cancel the ticket.
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May 18, 2020
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2020
Ixigo Customer Care's response
Dear Customer,

Greetings from ixigo!

Please share your booking details with us so that we can assist you better.

Please Note: Because of the huge influx of queries due to COVID-19 the process is getting delayed.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.


Regards,
Team ixigo
 
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