[Resolved] Ixigo — regarding money deductions

Kumarsarthak17

from Mumbai, Maharashtra

Jun 30, 2019

Address: VIJAY KHAND-2, GOMTINAGAR ,LUCKNOW, Lucknow, Uttar Pradesh, 118285

Hey this to inform u dat jst few minutes before i booked three ticket through the ixigo wid the details name - sarthak kumar and email - [protected]@gmail.com the amount was deducted from my account but the booking is not done yet neither i've received any travel i'd or anything
... Kindly help me out asap to refund my money. I am attaching the screenshot of amount deducted from my bank account
Kindly contact me on [protected] asap.

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Aug 2, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2019

Ixigo Customer Care's response Hi Kumar,

Greetings from ixigo!

Thank you for writing in. Please be informed refund of Rs 4191.18 against the failed attempt has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in at [protected]@ixigo.com for any other assistance!

Regards,
Team ixigo!

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Comments

Akashsah40

from Mumbai, Maharashtra

Jul 2, 2019

On 31/05/2019 I had booked train tickets but the booking was canceled and my money was cut and my refund was not received yet please refund my money as soon as possible.
My id is. akashsah40
Booking id is. IXITR[protected]
IXITR[protected]
IXITR[protected]
IXITR[protected]
IXITR[protected]

rigs1981

from Mumbai, Maharashtra

Jul 2, 2019

[protected] I s my trip I'd number.
I waited for my refund for more than a week.
I got a mail on 12th June on the cancelation.
Till date no updates on the refund.

Rasoon

from Noida, Uttar Pradesh

Jul 3, 2019

Payment ID: 3DF52ZJ506XC0V609E
Train:magalore mail (MAS - BDJ),
3 tickets
Order ID:IXITR[protected]

Ajitesh Dikshit

from Mumbai, Maharashtra

Jul 4, 2019

Was trying booking train ticket through your app mode of payment was UPI amount was deducted from account but session expired and ticket wasn't booked.
debited for Rs. 1820.49 on[protected]:15:14 (UPI Ref[protected]