[Resolved] Ixigo — sandipan - amount deducted but ticket not booked

Sandipan Roy

from Noida, Uttar Pradesh

Jul 24, 2019

Address: Gurgaon, Haryana, 400093

I've booked a flight ticket from ixigo mobile app today at 2:48 pm. An amount of rs 7619 got deducted, but the ticket was not booked. The details are as follows:

Email id: [protected]@gmail.com
Phone no. [protected]/ [protected]
Name of booking provider: ixigo
Booking id: if[protected]
Transaction id:[protected]

I have confirmed from my bank that the amount was credited to the beneficiary account.

The ticket was from "bom-rdp, sun, sep 1" & from "rdp-bom, tue, sep 10".

I mailed them and tried to contact them, but there was no response from their end.

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Aug 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Ixigo Customer Care's response Hi Sandipan,

Greetings from ixigo!

Your booking with booking towards the mentioned transaction has failed. The refund will reflect in your bank account within 5-7 working days.

Please note that Saturday, Sunday and public holidays are not considered as working days.

Kindly write back to us if you have any further queries.

Regards,
Team ixigo!