[Resolved] Ixigo — tdr filed but, ticket amount not refunded

[Resolved] Ixigo — tdr filed but, ticket amount not refunded

P Pradosh Patnaik Feb 7, 2020

Dear sir, I have already filed tdr. Please its screenshot given below. I had booked a confirmed e-ticket in satabdi train on dt 14.12.19 By ixigo app from howrah to puri. But this train's on-boarding station (Howrah) was diverted from howrah to khargpur on that day. For this very reason, i was unable to attend to catch this train from howrah. Immediately i informed to railway enquiry about this problem. They advised me to cancel the eticket through online. I tried but online cancellation was not done and then i had filed a tdr, Whose details are given below. Details of e-ticket : Pnr no - [protected] Train no - 12277 Journey date - 14.12.19 (Hwh to puri) Name - p k patnaik Ticket amt - rs 1170 + c. Fee rs 35.40 + p. G. Fee rs 23.91 (Total rs 1228.91) Please look into the matter and do the needful. Due to the on-board station diversion decision by railway authority, i was Missed this trip. So i must have get the refund of ticket booking amount as soon as possible. Please consider my above request. Best regards, Pradosha kumar patnaik Mob : [protected] Was this information helpful? No (0) Yes (0)
Aug 9, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Feb 07, 2020 Updated by Pradosh Patnaik Dear Sir, I have received the below screenshot regarding ticket refund approval confirmation from Indian Railways, where it is mentioned that, On verification the case vide Registration No[protected] has been settled for Rs.1170/- and same will be forward to IRCTC very shortly and the same will be credited by IRCTC to partys Account . So please do the needful, so that, the same amount will be credited to my bank account as soon as possible. Yours Sincerely, Pradosha Kumar Patnaik Mob : [protected] Ticket Id:-5774806 Complaint Ref. No. :[protected] Feb 07, 2020 Updated by Pradosh Patnaik Dear IRCTC, I have checked my refund status in the link you have provided and found below status (screenshot) for your reference. Here it is mentioned that, amount is refunded & cheque issued to you (IRCTC) in case of E/I ticket. But in this trail mail, you said that, IRCTC not received refund from EAST COAST RAILWAY. Once refund is received from EAST COAST RAILWAY the same will be credited back to my account. But, till date, no such amount is credited to me. So please, verify this refund case and intimate me accordingly. Yours faithfully, P.K.Patnaik Mob : [protected] Feb 07, 2020 Updated by Pradosh Patnaik Dear IRCTC, As per your link provided for knowing the refund status, it is seen that, amount is refunded to you by cheque mode. But till date, no such amount is credited to my account. I do not understand that, why the ticket return amount (Rs 1170/-) neither be credited nor you may confirm even after sending several reminders. Already 1 month & 10 days have passed for this matter, but such amount is not credited after you committed /agreed for refund (see below screen shots). Pls confirm me when will I get my refund money, else I will go to consumer court very soon. Yours faithfully, P.K.Patnaik Mob : [protected] Feb 07, 2020 Updated by Pradosh Patnaik Dear Sir, I have checked my HDFC credit card account unbilled transaction status, where no such refund amount @ Rs 1170/- has credited me. Also talked with HDFC customer care regarding this matter & found no such amount credited to me. Today is already 29.01.2020 and as per you, the refund date is shown 16.01.2020, so how could it possible that, 2 weeks have passed but refund amount is not showing in my bank account unbilled transactions. Attached below screenshot (credit card unbilled transactions as on date) for your reference. Please investigate this seriously and confirm me as soon as possible. Regards, P.K.Patnaik Mob:[protected] Feb 07, 2020 Updated by Pradosh Patnaik Please find the Confirmation Letters received from IRCTC.. Feb 07, 2020 Updated by Pradosh Patnaik See My Credit Card Unbalanced Account Statement Details, Where no such amount is refunded... Please do the needful as soon as possible... Regards, P.K.Patnaik [protected] Feb 07, 2020 Updated by Pradosh Patnaik Sorry please read above "Unbalanced" as "Unbilled" Verified Support Feb 08, 2020 Ixigo Customer Care's response Dear Pradosh, Greetings from ixigo! We sincerely apologise for this delay caused in processing your refund. As of now refund of INR 1170.0 against the PNR [protected] has already been initiated and same shall reflect into your account in 7 working days. For any other assistance please do let us know. Regards, Team ixigo Feb 08, 2020 Updated by Pradosh Patnaik Dear Ixigo Customer Care, Thanks for your response. Already 1month and 20days are passed, but I have not received my ticket refund amount. Okay I am waiting for another more one week. Regards, Pradosh Patnaik Mob - [protected] Verified Support May 08, 2020 Ixigo Customer Care's response Dear Pradosh, Greetings from ixigo! Refund for PNR [protected] was successful on 11th Feb and should be credited to the payment source. Please reach out to us here if you have any other concerns. NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. Regards, Team ixigo
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