[Resolved] Ixigo — ticket cancellation & refund

Mohitsinghpune

Mar 21, 2020

Address: Pune, Maharashtra, 411060

Dear team,

I have booked 3 tickets to go to pune to tatanagar tyo go home for me & my brothers pnr as mentioned below we left home to reach the pune railway station but there is corfew in pune due to corona and police is not allowing anyone on road hence they cancelled our cab & drop us home in their own police vechile after that we havn't any option other than cancel the ticket but in subject with cancellation ixigo team refund nill, tried to contact team on chat but din't get proper response hence i am writing here.

Hope team will understand the panic situation in pune resulted i have cancelled the ticked.

Request support to refund the amount after deduction lumpsum or decent amount.

Hope team will listen my humble request in this situation as i am also a regular customer.

Pnr no [protected], [protected]
Passenger name: mohit kumar singh, sumit singh, abhishek pawar
Train name - pune-howrah duranto express
Train no -12221
Journey date & time - 21st march, 03:15 pm

Regards,
Mohit singh, abhishek pawar
[protected], [protected]

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May 4, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We sincerely apologize for the trouble caused. However, we wish to inform you that we won't be able to provide any refund against the shared PNR:[protected] as IRCTC has not processed any. Also, the other PNR shared is incorrect.

We seek your kind understanding here.

Regards,
Team ixigo