[Resolved] Ixigo — ticket did not get booked, but cash got deducted

SreyaSR

from Bengaluru, Karnataka

May 30, 2019

Address: Thiruvananthapuram, Kerala, 695005

Hi,

I was trying to book tickets from palani to trivandrum one day before. I had opted googlepay upi mode of payment. It was hung for some time while the payment was done, after few minutes later, money got deducted, but there was no indication regarding the ticket and transcation details in "ixigo" app. So it has not come under either successful or failed transcation history.

How can i get my money refunded?

Thanks and regards
Sreya

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Jul 5, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

Ixigo Customer Care's response Hi Sreya,

Greetings from ixigo

Please be assured that your amount is completely safe & will be auto-refunded within 5 days if ticket is not issued.

For any further assistance, please write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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Comments

Pinky201282

from Mumbai, Maharashtra

May 31, 2019

Sir I booked train ticket with ixigo number IXITR[protected] .Date of journey is 2nd of may from Kathua to Narela but ticket not confirmed.But my refund of ticket not credit back to my account till now.please give me the refund as early as possible.thanks