[Resolved] Ixigo — tickets not confirmed but money deducted from my account

Sachin Goomer

Jan 13, 2020

Address: Ambala, Haryana, 134003

Yesterday i booked tickets for 2 persons via ixigo.. Money deducted from my account but tickets are not yet confirmed..[protected] mb no.

As the tickets i booked for 15th of january, 2020
Only one day left.
Please resolve the matter today only..
I need to travel on 15th of january.
I am attaching the screen shot of my transaction id.

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Feb 16, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

Ixigo Customer Care's response Hi Sachin,

Greetings from ixigo!

We sincerely apologise for this unwanted trouble caused. Please note we have raised this to our team concern and same shall be resolved soon.

For any other assistance, please do write back to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Comments

Akash6547

Jan 15, 2020

I had tried to book a forget from Calcutta to Kochi for 20/ Jan /2020. I had used the ixigo portal to book the tickets and used the UPI payment option. I received the collect request and I made the payment, however I did not receive any confirmation of the ticket and the transaction didnt seem to got through despite payment being made.