[Resolved] Ixigo — train booking error with upi payment

Haldin

Mar 28, 2019

Address: 682512

I recently had tried to book train ticket from bengaluru to aluva through ixigo train app and gone for upi google pay payment. After my account got debited with an amount of rs 920 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
These don’t have a customer care service also. Please help me

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 2, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2019

Ixigo Customer Care's response Hi Jose,

Greetings from ixigo!

Please be informed refund against the shared transaction has been initiated and shall reflect into your source account with a day or two.

Rest assured! Your money is safe and will surely be refunded to your account.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Related Ixigo reviews

View all 2405 Ixigo Reviews

Comments

Charumathur

Mar 31, 2019

I recently had tried to book train ticket from bharatpur to nizamuddin through ixigo train app and gone for upi phonepe payment. After my account got debited with an amount of Rs1500 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
These don’t have a customer care service also. Please help me ..