[Resolved] Ixigo — train booking error with upi payment

Sunandaj02

from Noida, Uttar Pradesh

Apr 1, 2019

Address: Pune, Maharashtra, 411057

I booked a train ticket from Bhatapara (BYT) to Rourkela (ROU) in South Bihar Express on 31st March 2019 at 10:44 AM yesterday, amount been deducted and neither get ticket confirmation nor a transaction history in your app.
I have all the screenshot and upi reference id as well. But there is no revert from ixigo side. I just want my amount back.First time i booked from ixigo trains and its a really bad experience.

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Apr 3, 2019

Complaint marked as Resolved

They returned the money.

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2019

Ixigo Customer Care's response Hi Sunanda,

Greetings from ixigo!

Please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.