[Resolved] Ixigo — train booking not confirmed but amount deduct

Sintubablu

Apr 5, 2020

Address: Le travenues technology pvt ltd, 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002 About ixigo

Hello sir,
My name is sachin i was booking my train from anand vihar terminal to asansol jn. My tickets whose amount was rs.9225 have been deduct from my account but my booking not done. I did my payment via phonepe app. My ticket amount has been deduct from my vijaya bank account but ixigo did not booked my train tickets.
Therefore i requst you sir please refund me my ticket amount rs 9225 as soon as possible.
Here i m attaching some important images below.
Thank you

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May 12, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We believe your issue has been resolved.

In case of any other assistance please do let us know.

Regards,
Team ixigo

Verified Support

May 12, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We believe your issue has been resolved. Hence, request you to please mark the complaint as resolved.

In case of any other assistance please do let us know.

Regards,
Team ixigo