[Resolved] Ixigo — train got cancelled due to lockdown but refund not received

gulam mustufa shekha

May 5, 2020

Address: Rehnuma Complex Nuri Baug Opp sanjay nagar Dist Thane 400612

Website: Ixigo

Hi ixigo team,

My pnr [protected] dated 16th april 2020 from mumbai centrail to gondal saurashtra mail train no 22945 amount 880/- should be refund.

Pnr [protected] dated 19th april 2020 from gondal to mumbai centrail veraval mmct exp train no 19570 amount of 980/- should be refund.

This both tickets got cancelled due to lockdown trains not running.
Please help for my refund.

Regards,
Gulam mustufa shekha

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Aug 19, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

The refund for both the PNR's was successful on 29th April with bank RRN[protected] and[protected].

Kindly check with your bank customer care once and let us know in case you need any further assistance via the chat support option available on our app.

Thanks
Team ixigo