[Resolved] Ixigo — train ticket booking failed, amount deducted from account

Sandy1715

from Mumbai, Maharashtra

Oct 25, 2019

Address: Thane, Maharashtra, 421301

I had made a transaction from ixigo app to book train tickets on 23rd oct 2019

Booking failed and amount got deducted from my account. No trip id or pnr generated, but amount credited to merchant axis bank account. I got a reference number for the same from my bank and they confirmed amount rs. 1197.70 is accepted by merchant bank

I have raised a complaint on ixigo customer service on mail : [protected]@ixigo.com and [protected]@ixigo.com, no response yet. They do not have helpline to personally talk over phone, all contact numbers given on social media are invalid or they don’t answer..

I hope i would get my refund thru this forum effectively.

I believe ixigo customer service platform is real pathetic. Robots don’t solve problems thru chats, they just complicate it

Regards

Sandesh

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Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. In case your query is yet to be resolved we request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!