[Resolved] Ixigo — train ticket booking failed and not amount refunded

[Resolved] Ixigo — train ticket booking failed and not amount refunded

G Gokul Gangotri Kichu from Attur, Tamil Nadu Apr 2, 2019

I wished to book a sleeper ticket in kanyakumari express (Mumbai CSMT -Thiruvananthapuram Central)on[protected]:47PM they failed to book the ticket, but they took money from my account, they didn't refund the money within 5 days IXITR[protected] is the order ID then i tried instant refunding methods its also not working, then i tried to contact them, there is no effective customer care provided by them so last i find this website for register customers complaint, so now i am waiting for the response for my complaint Was this information helpful? No (0) Yes (0)
May 5, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Apr 04, 2019 Ixigo Customer Care's response Hi Gokul, Greetings from ixigo! Please note refund against the said trip id is already been processed to your source UPI account. request you to please check the statement once. For any other assistance, please write back to us at [protected]@ixigo.com. Regards, Team ixigo.
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Prema paul

Apr 5, 2019

Dear sir/mam
My two order ID for train booking is IXITR[protected] on date 30th march 2019. Transaction of amount was deducted from my bank account but booking was failed and still the amount of booking is not refund in my account. I wish that my problem is resolved as soon as possible. Thank you