[Resolved] Ixigo — train ticket booking (money not refunded)

ram vinay maurya

Apr 1, 2020

Address: 2nd floor, Veritas Building, Golf Course Road, behind Ibis Hotel, DLF Phase 5, Sector 53, Haryana 122002, Gurgaon, Haryana, 122002

Dear sir
I have books train from anand bihar term to mai on date of 23/03/2020. But due to corona outbreak all train was cancelled that day. But till date i am unable to get my refund. It is concern for your team that they are not help me any way and not giving any reply.

Thanks
Ram vinay
[protected]
Pnr no. [protected]

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May 4, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We understand the urgency of cancellation for PNR <[protected]> and for us your safety is important.

Amid Corona-virus concerns, all trains till 14th April 2020 have been cancelled by Indian Railways.

Don't worry! Refund for all existing bookings will be auto-initiated by IRCTC, 3 days after the nationwide lockdown ends.

Please Note - Payment gateway charges & Agent fee stays non-refundable.

Cheers!
Team ixigo