[Resolved] Ixigo — train ticket issue

rahul singh tomer

from Shamli, Uttar Pradesh

Jun 13, 2019

Address: college road chamba,, 249145

Good morning,
This is rahul tomer. I tried to book 3 tickets from dehradun to ghaziyabad by ixigo app, at the time of payment of ticket, i paid by google pay, suddenly page is vanished and my money had been deducted from my bank account.
Key highlights
*no ticket book
*420 rupees deducted
*no massage get from ixigo
*find the attached pic in which the deduction shows

I want my refund.

Thank you
Rahul tomer

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Jul 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2019

Ixigo Customer Care's response Dear Rahul,

Greetings from ixigo!

We are not able to find the booking with the given details. Please share the details of the failed transactions, including the failed booking ID starting with ''IXITR'' at [protected]@ixigo.com so that we can assist you.

Looking forward to your reply.

Regards
Team ixigo.

Jun 14, 2019

Updated by rahul singh tomer rahul singh tomer 0 minutes ago

Sir actually, at that time nothing flesh in screen like failed transaction. At time of payment i paid by google pay upi, and amount was deducted.i am sending a screenshot to u.
May give me your customer support contact number

Jun 14, 2019

Updated by rahul singh tomer In screenshot you can see that i have paid 420 rupee to ixigo, and apso you can check your database. I wanna know why the money had beem deducted. And simple words wanna my money back

Verified Support

Jun 16, 2019

Ixigo Customer Care's response Dear Rahul,

Greetings from ixigo!

Please share your registered email ID and phone number at [protected]@ixigo.com so that we can assist you.

Looking forward to your reply.

Regards
Team ixigo.

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Comments

Anas4u4

Jun 14, 2019

I try to book international flight ticket
But booking not complete from my account lost amount

rahul singh tomer's [Complaint's author] reply, Jun 14, 2019

Thenwhat did u do

Saleem Salmani

from Muluppilagadu, Kerala

Jun 14, 2019

Mara balance refand kab tak hoga balance cat gya ticket bhi nahe hua

rahul singh tomer

from Shamli, Uttar Pradesh

Jun 14, 2019

Sir actually, at that time nothing flesh in screen like failed transaction. At time of payment i paid by google pay upi, and amount was deducted.i am sending a screenshot to u.
May give me your customer support contact number.

Shekhar Panwar

from Bengaluru, Karnataka

Jun 16, 2019

I had cancelled a train ticket on 10th April 2019 and have not yet got the refund. please help me.
Train numer and name - 11021, Tirunelveli Exp
PNR number - [protected]
Number - [protected]

Mukeshlal Srivastava

from Mumbai, Maharashtra

Jun 16, 2019

Refunds my money

Mukeshlal Srivastava's reply, Jun 6, 2019

Train ticket refunds money

Gp johal

from Malaut, Punjab

Jun 17, 2019

I was in waiting list so booking was useless... and my paid amount is not refunded.. please refund my money