[Resolved] Ixigo — transaction successful but no response in the app

rammy5656

Jan 15, 2020

Address: Raja traders, 100 , big bazaar street, Dindigul, Tamil Nadu, 624001

I did my ₹3007 payment in gpay on 15 jan 2020 and after the successful transaction, i received an error message and there was no transaction or trip updation in the app and i didn't get my ticket. I'm in a hurry because the trip is due in 2 weeks and the tickets are filling fast, i either need the money or the tickets asap to ensure peaceful journey. Kindly give me my tickets or a full refund.

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Feb 18, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We sincerely apologise for this trouble caused. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo

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Comments

GyAnU LuVinG

Jan 17, 2020

I m getting booking train Gkp to ndls on 14/01/2020. But at the time of booking amount deduct but train ticket not booked and payment not also credit in bank account.