[Resolved] Ixigo — wrong date ticket booked because of ixigo technical fault

Piyush Santhalia

from Indore, Madhya Pradesh

Mar 2, 2019

Address: 486001

Website: Ixigo train

I had booked a train ticket with 2 berths through ixigo with PNR no. [protected] having a wrong date because of ixigo's fault. The ticket shows 08/03/2019 as the boarding date from Jabalpur station, instead the train will be arriving Jabalpur on 09/03/2019. Because of this, I won't be able to reach my destination on 09/03/2019 which I have to anyhow. So, I want ixigo to arrange other ticket for me from other train on 08/03/19 from Jabalpur to jalgaon on my consent otherwise return my money back without cancellation charges, compensation for the inconvenience caused, premium which I will have to pay for tatkal tickets and also apology from ixigo's side for all the inconvenience.

I am attaching my ticket here for the proof.

PNR [protected]
12187 Mumbai Garibrath
Jabalpur - Jalgaon
Depart: 08 Mar 2019, 19:45
Arrive: 09 Mar 2019, 04:42
Seats: G10, 52 | G10, 55
https://goo.gl/cskqf5

Sincerely,
Piyush Santhalia

+1 photos

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Apr 11, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2019

Ixigo Customer Care's response Hi Piyush,

Greetings from ixigo!

As discussed over call we believe your query has been addressed.

For any other assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Comments

Amandeep Singh Dosanjh

from Ludhiana, Punjab

Mar 5, 2019

I booked a tticket on 26 feb 2019 from asr to umb twice but the was deducted from account nd ticket status was booking pending nd didn't got refund in my account plz credit my money in my aacount.plz resolve my complaint as soon as possible so that i can further use the ixigo app