[Resolved]  Jaquar — Bathroom fittings

Address: Gurgaon, Haryana, 122016

This is to inform you that i have been complaining for the services/ maintenance for fittings ( Taps) since last 3 months but i believe company is not taking complaints seriously or taking customers for granted. The sole role of the company is to sale their products & then forget or leave it on the customers to call again & again. There is no after sales service given to the customers. We had installed your fittings in 7 bathrooms ( 2 floors)in our house & facing problem every month since last 2 years.

It has been observed that they are doing incomplete work.They come just for the replacement only or without parts or some other excuse but not for the maintenance /cleaning of the taps.
Below are the complaint numbers for the cleaning / maintenance but no action has been taken till date :

082556
017259 dtd 8/2
114518 dtd 11/2/17
122714

Now its a high time either company shall replace all my fittings which are not in good conditions as it is not possible for me to call every 2nd day .

Also i need contact details of the person sitting on responsible position who can answer my problems .

Jiten Kohli
[protected]
[protected]@yahoo.com
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May 10, 2017
Complaint marked as Resolved 
Jaquar customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2017
Jaquar Customer Care's response
Sir,
Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance.

Regards,

Gracemma
 
1 Comment

Comments

Our complaint booking no. 114597 dated 11/02/2017. so far not resolved telephone calls are not attended.the dealer informed us as & when they receive the instructions from either from company or from their branch office or from the technician they are ready to replace the product.

PLEASE LOOK INTO THE MATTER FOR RESOLVING AT THE EARLIEST.

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